Refund policy

At Dua Luxe Atelier, each fragrance is crafted and packed with utmost care. We strive to deliver the finest quality products and ensure a satisfying shopping experience for every customer.

1. Exchange Policy

We offer an exchange only in case of a defective or incorrect product delivered.
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

Once verified, we will arrange an exchange for the same item or a suitable replacement at no extra cost.

2. No Refunds

As perfumes are personal-use products, we do not accept returns or offer refunds once the order has been delivered — unless the product is found to be damaged or incorrect.

3. Conditions for Exchange

To be eligible for an exchange:

• The product must be unused, unopened, and in its original packaging.

• Exchange requests must be raised within 48 hours of receiving the product.

• Products damaged due to customer handling will not be eligible for exchange.

4. How to Request an Exchange

Please contact us with your order details and product issue at:
📧 Email: shop@dualuxeatelier.com
📞 Phone: +91 9990004507

Our team will assist you with the verification and exchange process promptly.

5. Cancellation Policy

Orders once placed cannot be cancelled after they are shipped. If you wish to modify your order, please contact us within 2 hours of placing it.

6. Our Commitment

Your satisfaction is our top priority. We ensure every product leaving our atelier meets the highest standards of quality, care, and authenticity.